FREQUENTLY ASKED QUESTIONS (FAQ)
What is SHOP AUTOGADGET?
SHOP AUTOGADGET is your one-stop online shopping platform carrying the largest variety of car accessory products in Brunei Darussalam. SHOP AUTOGADGET aims to make your browsing and shopping experience easier for you at the comfort of your own home.
Started by local Bruneians we understand that fellow Bruneians want the best value and quality when it comes to car accessories. We have committed to set our prices to be as affordable as they can be and being local like you, we will definitely get the best for your car accessory needs.
Where are you located?
We have a total of eight retail stores in the Brunei Muara district and the Tutong district.
What are your business hours?
Our business hours are Monday to Saturday from 7 am to 9pm. However, our website will be online for 24 hours a day and seven days a week
Why can I not find all the store products online?
At Auto Gadgets at Seng Hoe Huat, we carry a selective range of our products. We are currently reviewing our online range of products and are looking to increase what we sell in the near future. We do have some inline benefits should you choose to shop online such as online price specials.
How is my discount calculated?
Our discounts are shown during the checkout process.
How will I receive my purchases?
There are two options to choose from;
- Delivery to your selected address
- Pick-up at any of our eight retail stores
What is your delivery fee?
The rates are as follows:
- For orders that are BND$49.90 and below, there is a $4 flat delivery rate.
- For orders that are BND$50 and above qualifies for free shipping.
- PICK UP AT SHOP AUTOGADGET by Seng Hoe Huat: There is NO delivery fee for orders that are picked up at any of our eight branches.
Which areas do you deliver to?
We do deliveries for the Brunei-Muara, Tutong, and Belait districts. Currently, we do not deliver to the Temburong district, however, we are working to deliver to the whole of Brunei Darussalam in the near future.
Do you ship internationally?
We do not provide shipping services outside of Brunei Darussalam at the moment.
Do you have installation charges?
We have a minimum installation charge of BND$10. Send a Direct Message to any of the social media pages or contact the branches for more information.
What methods of payments are accepted on SHOP AUTOGADGET?
We accept Debit and Credit Cards: Visa, MasterCard, American Express and Union Pay.
How can you ensure safe payment?
Please read Baiduri’s Secure Online Payment Service FAQ (https://www.baiduri.com.bn/secure_online_payment.htm)
PAY ON COLLECTION
Among the payment method available at Auto Gadgets by Seng Hoe Huat is the “Pay on Collection”. It is a service where you can now place your order online and only pay when you come in store to collect.
BENEFIT OF PAY ON COLLECTION
There is no additional cost for this service.
No standing in queues – You will go straight to a designated counter to collect and pay for your item.
HOW IT WORKS
- Order placement
When you have ordered your items online, you will receive an email confirming your order.
2. You will be kept informed
Once your order has been picked and packed at your selected store, we will send another email confirmation letting you know when your order is ready for collection.
Please do not arrive at the store before we have confirmed your order is ready, as it may not be available to collect.
The order may take up to 24 hours to process.
Collection of your order
You can send someone on behalf of yourself to collect, as long as they have the unique order number and present their identification card number or in the case of foreign buyers, present their passport at the counter.
Once you have arrived in store to collect your order, you will be taken to a designated counter to pay for your order.
If you didn’t collect your order
Should you be unable to collect your order, please call the branch you placed your order with to make alternative arrangement.
After 7 or 14 days, if no alternative arrangements have been made, your order will be cancelled.
Items can only be collected within store opening hours.